Return & Refund Policy

Last Updated: July 23, 2026

Thank you for shopping with Trustify. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Returns

You may request a return within 7 days of receiving your order, provided that:

• The product is unused, unworn, and in its original condition.

• The product is returned with its original packaging, tags, and accessories, where applicable.

• The product is not damaged due to misuse, negligence, or improper handling.

• You have proof of purchase or your order details.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos or videos of the product and packaging. We will review your request and, where applicable, arrange a replacement, exchange, or refund.

3. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be processed through the original payment method or another suitable method agreed upon with you.

Please note that the time it takes for the refund to appear may depend on your bank, payment provider, or financial institution.

4. Return Shipping

If the return is due to a wrong, damaged, or defective product, Trustify may cover the return shipping cost, subject to verification.

For returns due to a change of mind or personal preference, the customer may be responsible for the return shipping costs.

5. Non-Returnable Items

The following items may not be eligible for return or refund:

• Products that have been used, worn, or damaged by the customer.

• Products without original packaging or missing accessories.

• Items returned after the applicable return period.

• Products that cannot be resold due to hygiene or safety reasons.

6. Exchanges

If you wish to exchange an item, please contact us within 7 days of receiving your order. Exchanges are subject to product availability and approval of the return request.

7. How to Request a Return or Refund

To request a return, exchange, or refund, please contact Trustify using the details below:

Store Name: Trustify
Contact Number: +92 323 2468051

Please include your order number, the reason for your return request, and photos or videos if the product is damaged, defective, or incorrect.

Our team will review your request and provide you with the next steps.

8. Policy Changes

Trustify reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

If you have any questions about our Return & Refund Policy, please contact us at +92 323 2468051.

Thank you for shopping with Trustify!